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TechSideline.com Help
Having trouble logging in? Most login problems can be solved by first executing a manual
logout and then logging back in from the TSL home page.
If that doesn't fix the problem, more detailed help is available below.
Account Issues
Lost Password
If you've lost or forgotten your password, go
here. After clicking the link, please read the instructions carefully. This
option gives you the ability to get a temporary password or to reestablish a new
password.
Changing Account Information
You have the ability to change most every aspect of your account information
(i.e. password, email address, etc.) from your ACCOUNT INFO page, with the
exception of your Username. To access the your ACCOUNT INFO page, you must first
have an account and you have to be logged in. The LOGIN link is located at the
top of the web site. After logging in, you will see the link to the ACCOUNT INFO
page in the same area.
If you would like to change your Username, please email
us with this request. Please include your old Username and a couple of
options for the new Username since your first option may already be taken by
another user.
Log In Problems
If you are experiencing log in problems, there are several reasons this could
be happening - some on our end and some with settings on your end. Please read
over the following bullet points to troubleshoot your situation. If none of the
options below work for you, please contact
us.
- Improper Username/Email and Password Combination: You have the
ability to log in using a Password and either your Username or Email
address. Remember that your password is case sensitive. Also, when using
your email address to log in, be sure you are using the email that you
entered when signing up. No matter which Internet account or computer you
use, your email address will always be the same. If you've forgotten which
email address you used, just use your Username to log in and then go to
ACCOUNT INFO and retrieve or change your email address. If you know you are
typing in your information correctly and are still being sent back to the
log in screen, please read the other bullets below.
- Corrupted Cookie: Our server sets a cookie on your computer when
you log in. Sometimes this cookie can go out of date or your browser may
corrupt the cookie. The simple fix to this is to LOG
OUT (which will delete the old cookie) and then log back in.
- Using More Than One Computer: If you're like a lot of folks, you
likely access the site from home and from work. If so, please remember to
log out when you leave one location so that you do not experience problems
logging in at the alternate location. The system will not allow you to be
logged in from two places at the same time. If you have log in issues as a
result of forgetting to log out from one location, just LOG
OUT and then log back in and our software will make the adjustment.
- Internet Explorer Privacy Settings: By default, Internet Explorer
does not prevent cookies from being set on your computer. But, if you or
someone else has changed your browser's security or privacy settings above
MEDIUM, then your browser will block cookies and prevent you from logging
in. To check this, from your browser window, go to TOOLS > INTERNET
OPTIONS and check your Security and Privacy settings and make sure they are
set to MEDIUM (or just make sure that the 'allow cookies' selection is
marked.
- Anti-Spyware and Anti-Virus Software: Some third party software
programs will automatically deny cookies unless you tell it not to. For most
of these programs, there is an ACCEPTED or TRUSTED sites list where you can
enter our site name. If this is the case for you, enter
SUBSCR.TECHSIDELINE.COM
and WWW.TECHSIDELINE.COM into that area, accept the changes, and then restart
your computer.
- Incorrect Computer Date: A common problem lately has been incorrect
computer dates and times. An incorrect computer date will affect your
ability to log in successfully. Using your mouse, click the computer time at
the bottom right of your Windows screen and make sure that your date and
time are correct.
- Suspended Account: Message Board customers sometimes have their
account suspended due to Terms of Service infractions. If you think you
may have been suspended, please contact
us to understand the status of your account.
Message Board Questions
Posting Messages
If you would like to post on our message boards, you must register for an
account first. After registering,
return to the board and post or reply to your message. Please remember to
respect others and abide by our terms
of service.
Frequently Asked Questions
If you are unsure how to post messages in our forums, or you need
instructions on some of the basic functions (i.e. including a link or image),
please read over our Frequently
Asked Questions prior to trying out those features.
Photo or Image Problems
Some browsers (like AOL and Internet Explorer) have default settings for
images which sometimes compress or resize the images, which can distort them
greatly. If you have a high speed connection and a computer that isn't more than
six or seven years old, you might want to change these settings to see higher
resolution images in their true form. Each browser is different, but most of
these adjustments can be made in the INTERNET or WEB SETTINGS areas of your
browser.
Not Receiving Emails from TechSideline.com
We can only reach you if your email address (in our database) is kept up to
date and if your Internet Service Provider doesn't block the emails (some ISP's
consider server-sent emails to be SPAM). In order to ensure our emails reach
you, check with your Internet Service Provider and learn where to add us to your
white/trusted/accepted emails list. You will want to add 'staff@techsideline.com'
to the list.
If you maintain more than one email account, please be sure to check them all
to make sure that our emails aren't going to an alternate address. If you have
an email address in our database (i.e. subscription and/or message board
account), you may edit this from your ACCOUNT INFO page after logging in.
My Question Wasn't Answered Here
If none of the options above have helped you, or if you have a suggestion or
comment, please contact us at your
convenience.
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